Associate Group Director
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I have recently bought a 2-bedroom HDB with the help from Mr Jeffrey Kwok and would like to compliment Mr Kwok for giving me a wonderful experience in my first HDB purchase from the resale market.
Prior to engaging Mr Kwok, I had approached another agent for the same order. However, the lukewarm reaction from this agent was a rather disappointing but understandable one since I'm only keen in a 2-Bedroom HDB flat. The commission involved isn't of any motivation for anyone looking for higher commissions with same amount of time used to source and close the deal, if any.
When I approached Mr Kwok for the same request, he was his earnest self in understanding my requirement and had professionally explained to me the options available to me based on my current situation. I'd find it redundant if I were him considering that my options were limited then. What Mr Kwok had done, taking time to meet up and explaining so much in details what were the options for me then and what would his effort be to help sourced for my ideal unit had really touched me as he had demonstrated to be the consistent professional in his service tendered regardless of the amount of commissions involved. He had declined my suggestion to delidicate the order to someone junior in his team in view of the commission of my order involved. He had taken up my order readily!
A call from Mr Kwok on why he had taken longer than usual due to personal exigencies had further shown how he maintained closed communication in order to provide updated visibility of his search efforts thus far. This had given me the assurance that my order had not sunk into a black hole per my previous experience with the other agent.
When I had instructed Mr Kwok to offer a potential seller, I was pleasantly surprised that he had suggested visiting another unit that he had managed to find after our first viewing sessions of 3 units. He had offered to pick me up on the same day to view it at my convenience in order to speed things up. I was impressed at the relentlessness displayed by Mr Kwok in ensuring that I get a good deal. He had gone beyond what had been required by him since I've instructed him to make an offer prior to his further effort to source for additional view.
When we had immediately struck a deal on National Day, all processes involved were seamless. Mr Kwok was patiently explaining to me what to expect and in many ways help to reduce my anxiety and additional cost involved with the new purchase confirmed, be it applying for approval online at various stages of sale or transferring ownership of SP Power from the Seller. Nr Kwok paid such attention to details that had greatly help in moving my sale purchase 2 weeks ahead of timeline.
The utmost professionalism that I saw even up to the day when I had to complete the paperwork in HDB. It may be a 10-minute appointment but Mr Kwok had attended the session with me. He had wanted to ensure nothing goes wrong even at the final stage of the deal. This is a stark contrast to the fact that I've never even met the seller's agent once!
I'm glad I've engaged Mr Kwok 's service in my house hunt. He has been consistent in his attitude both in his roles as my appointed agent to sell (my previous apartment 1 year ago) and buy (my current unit).
Thank you, Jeffrey!
As Singapore's largest listed real estate agency with over 8,000 sales professionals, PropNex is an integrated real estate services group that prides itself on delivering best-in-class services in real estate brokerage and project marketing.
Having established a strong presence in Singapore's residential market, PropNex continues to enhance and expand its suite of real estate services in Singapore and grow its operations regionally. The Group already has presence in Indonesia,
Malaysia, and is currently looking to expand to Vietnam by end-2018. PropNex also offers access to international markets through its partnership with leading property consultancy Jones Lang LaSalle.
With a strong commitment to service excellence and quality, PropNex is the proud recipient of numerous accolades and a recognized leader in real estate agency services.